We want you to love our products as much as we do, and believe our quality is second to none. We’re so confident of this, we offer a no quibble six-month quality guarantee – that even applies to items purchased during the sale.

We monitor returns within this period very closely. If we find that customers are abusing the generosity of our six-month returns guarantee, we reserve the right not to accept any further orders. This ensures fairness and sustainability for all.

What does it cost to return?

Exchanges at Charles Tyrwhitt are always free, you can also return to any Charles Tyrwhitt store free of charge.

For returns where refunds have been requested we've had to introduce a small returns handling fee of £3.95, this is to cover our rising shipping and handling expenses and non-recoverable costs. This will only apply on a per parcel basis, remember postage is still free when you return via our returns website.

Please note, products returned by you because of a defect will be refunded in full and the £3.95 handling fee will not apply.

Can I return to store?

You can return items to Charles Tyrwhitt stores free of charge, but only to stores in the same currency region as your order. For example, GBP orders can only be returned to UK stores, and USD orders to US stores. Please ensure you bring proof of purchase, such as a receipt, confirmation email, or order number.

Please note, purchases made through our Charles Tyrwhitt website or Charles Tyrwhitt stores cannot be returned to a Department Store concession, and likewise, items bought at a Department Store concession cannot be returned to our warehouse, or stores.

Can I return my store order to your warehouse?

Store purchases returned to our warehouse can only be refunded; exchanges are not possible. If the purchase was made with cash, the refund will be issued as a voucher. If an exchange is required, the item must be returned to a store.

Can I return if I no longer have the original packaging/paperwork?

You don't need to use the original packaging for returns, though you are welcome to if you still have it. Just ensure the items are securely packaged, place any correspondence inside, and cover any old address details with the new label. Please note, as we have gone paperless, there will be no paperwork inside your order for return purposes. This is downloaded via our returns portal

Can I return if I have washed my items?

Sure, as long as your items are within the 6 month return period then we can accept them back for a refund or exchange (please see below questions for exceptions to this answer).

Can I return a Charles Tyrwhitt custom item?

If you have ordered a Charles Tyrwhitt Custom Shirt, you will only be able to return or exchange your item if there is a manufacturing defect. If you ordered non custom items on the same order, then of course, our normal guarantee would apply to those items only.

Can I return an item if it has been monogrammed?

Monogrammed items can not be exchanged or refunded.

Can I return an item that has been altered?

Products purchased that have been altered in any way (including, but not limited to, sleeve shortening, addition of pockets, trouser alternations, jacket alterations and shortening of shirt tails), are non-refundable and non-exchangeable. There may be circumstances where we can arrange a replacement if the product has a manufacturing defect. You will need to contact us to arrange a return in these circumstances.

We are unable to accept any items back that have been altered by a third party.

How do I return?

If you are looking for return instructions, please click here.

International returns information

Have you placed an order via our International site? Different terms may apply – please click here.