How do I cancel an item or order?

The first step in cancelling an item from your order (or the order in full) is to contact us as soon as possible.

The best way is to connect with us on live chat or call us directly on 0344 482 4000 (ROI: 1800 939 400, Overseas +44 20 8174 4100).

If your order has not yet left us, we may be able to stop it or change it for you. If the order has already left our warehouse and is on the way to you, you can simply return it to us for a full refund.