Please note, if you are using our Returns Service to return only one label can be used per order. If you include multiple orders in one parcel, only the order linked to the scanned label will be processed immediately. The remaining items will be processed once they arrive at our warehouse.
Whilst using our Returns Service, the order reference field is case-sensitive, so always be sure to copy it exactly as it is shown in your email correspondence.
Method: Royal Mail | Returns subject to £3.95 handling fee, exchanges are free*
- Click here and enter the required details to start your return.
- Follow the instructions on-screen and select Royal Mail to choose from over 11,500 locations.
- You'll receive a confirmation email with your return label to print off. Please remember to obtain a proof of postage.
- Did you know you can now print your label at selected parcel drop-off location? You will receive an email with a QR code and instructions shortly after registering your return.
- Your confirmation email also contains your tracking number, so you can track the status of your return - even on your mobile.
Please note that store purchases can only be returned for a refund using our online returns service. If you'd prefer an exchange, we'll be happy to help your place a new order once your refund has been processed. Alternatively, you may return your store purchase in-store for an exchange.
Method: Jersey Post | Returns subject to £3.95 handling fee, exchanges are free*
- Click here and enter the required details to start your return.
- Follow the instructions on screen and select Jersey Post to choose from over 30 local Post Office locations across Jersey & Guernsey.
- You'll receive an email confirmation with your return label to print off and attach. Please remember to obtain proof of postage.
- Your confirmation email also contains your tracking number, so you can track the status of your return - even on your mobile.
Method: Return in-store | Free
You can return items to any Charles Tyrwhitt store for a refund. Simply bring your item along with one of the following as proof of purchase:
- Your receipt
- Your order confirmation email
- Your order number
Exchanges in store
- In-store exchanges are only available for items originally purchased in store.
- If you'd like to exchange an item purchased in store, we recommend contacting the store before you visit to check stock availability, as stock levels may vary between locations.
- Online and telephone orders cannot be exchanged in store.
- Find your nearest store here.
Online & Telephone orders
- Online and telephone orders can be returned to a store for a refund, they cannot be exchanged in store.
- If your online or telephone order meets the requirements of our returns policy, you can request an exchange through our online returns service.
- Alternatively, you can place a new order for your preferred item once your refund has been processed.
Method: International Returns | Cost dependant on service chosen
- Visit the Global-e returns portal and enter your details.
- Follow the on screen instructions to create your return label. Please remember to obtain proof of postage from your chosen carrier.
- With this method, please note that you can only return for a refund. To get an exchange, you'll need to place a new order online.
We have a generous 6 month guarantee policy (3 months for orders placed on our international site). You can return your items to us within these 6 months even if they have been washed or you no longer have the original paperwork and packaging. Please note, that some items including Charles Tyrwhitt Custom may have different returns terms and conditions. Click here to find out more.
Did you place your order from our international website? Click here to find out more.
*Products returned by you because of a defect will be refunded in full and the £3.95 returns handling fee will not apply.
Please note, if you are outside the UK and chose to purchase on the UK website, you will not be able to use our online return service, and returns will come at your own cost.